By using original pitney bowes ink you can be confident the usps will recognize the postage as genuine.
Pitney bowes machine not printing correctly.
If you still experience poor print quality try solution 2.
Clean your print head.
Press zero then enter and insert an envelope or tape sheet to print a 0 indicia.
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Your mail gets delivered and you don t waste postal funds.
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If your pattern still has broken lines or smears or if there is no print at all clean your print head.
Authorised and regulated by the financial conduct authority.
If the poor quality or print issue is not fixed after trying these steps call 1 800 672 6937 to speak to a pitney bowes customer service representative regarding your equipment.
Clean your printer nozzle.
Usually my franking machine prints nice solid print but recently it has started to leave gaps in the print.
If you need ink order a genuine pitney bowes replacement ink cartridge.
If your scale still does not work correctly try solution 4.
My franking machine is situated on the desktop as normal but the print is coming out jittery.
Mail exceeds weight limit.
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Make sure that you use a genuine pitney bowes ink cartridge.
Select replace print head.
Have your model number ready.
My franking machine is damaged due to flood fire or any natural disaster.
Check your serial port setting.
Test your meter by placing one letter sized sheet of paper on the scale.
Quality does not improve.
Scale not weighing correctly or enter weight message.
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Remove the scale if one is present.
Press yes to return to the printer maintenance menu.
Pc meter connect connection issues.
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Put the print head back into the machine.
When you print postage on your envelopes it s critical to your business that the print quality is accurate clean and readable.
Clean the print head with a soft lint free cloth.
See cleaning your printer nozzle for instructions.
Insert an envelope again.
Lift the print head out of the machine.
Select replacement from the printer maintenance menu.
Close the print head cover making sure that it clicks into place.
It should weigh 0 2 oz.
Use a genuine pitney bowes ink cartridge.
Submit support requests sign in required.
Blink code and led issues.
If these troubleshooting steps do not resolve the poor print quality contact customer support from 8 am to 8 pm eastern time.
No power or blank display.